What Is a User Journey Map? + 6 Tips on How to Create One

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User Journey Maps are a great way to empathize with users. However, creating a user journey map is not always as simple as we’d like.
In this video, we will cover the 6 most valuable tips to make your user journey mapping a piece of cake.

📍 User Journey Map Template: https://www.uxtweak.com/user-journey-map/template/
🔎 Learn more about User Journey Mapping: https://www.uxtweak.com/user-journey-map/

Chapters:
00:00 Introduction
00:46 What is a user journey map?
01:17 User journey VS user flow
01:55 Tip #1 – Create user personas
02:25 Tip #2 – Identify key touchpoints
03:14 Tip #3 – Pay attention to users’ emotions
03:46 Tip #4 – Use storytelling
04:14 Tip #5 – Incorporate competitor analysis
04:35 Tip #6 – Validate the journey
05:02 Wrapping up